Técnico de tienda de bicicletas

Position Summary

Responsible for appropriately fitting guests for rental bicycle equipment, operating a cash register, focusing on exceptional customer service, customer safety, and working safely.

Primary Responsibilities/Duties

Técnico de tienda de bicicletas 

• Sizes and selects appropriate equipment
• Perform inspections and routine maintenance 
• Performs basic repairs for customers
• Process and receive payments, issues change, and receipts for lift ticket, season pass, rental, repair, and retail orders by cash, check, or credit/debit card
• Communicates with supervisor on refunds, credits, or discounts due to customer
• Test the bikes to make sure they are safe 
• Ensures that cash register has adequate cash/change available; notifies supervisor in advance of cash/change shortfall
• Responsible for the security of the register; never leaves the register unattended when logged in and never shares login information with others
• Balance and reconcile daily deposit sheets with supervisor
• Maintain and balance sales/cash drawer
• Other duties as assigned within the Rental Shop 

Core Skills

• Strong knowledge and understanding of bicycle equipment and technology
• Strong communication ability (both written and verbal)
• Advanced mechanical skills
• Ability to perform basic financial transactions, including counting money and making change
• Honest, friendly, and enthusiastic customer service skills
• Able to handle large groups, adults, children, and special needs visitors in a professional manner
• Professional, positive attitude in all interactions
• Able to lift 40 pounds repeatedly
• Ability to learn/use company-provided software
• Ability to work efficiently in a fast-paced environment
• Tools/Equipment
• Hand tools
• Power Tools 

Certifications/Licenses/Training

• Must be 18+ years old for cash handling
• UBI course encouraged
• All Safety Training related to position, including company-wide safety processes and procedures

Work Environment

This position is based indoors. Must be able to walk on even/uneven/slippery terrain, climb/descend even/uneven/slippery terrain, climb/descend stairs, stand and/or sit for long periods of time, bend, stoop, reach, push, pull, and lift a minimum of 30 pounds.

Customer Service/Guest Relations

Key public interaction position. Develop and maintain positive public perception of the department/company.

Attendance

This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Bike Shop is open Thursdays from 1pm-8pm (through the beginning of Agosto) and Fridays – Sundays from 10am-6pm during bike season.